FAQs
These questions and answers are taken from questions asked at Board meetings, of office and maintenance staff, and from other sources. We have included the most frequently asked questions and answers below. If you have a question that you don’t see answered here please contact us.
1. Isn’t Highleah Townhouses just like an apartment complex?
No, it has many advantages. You have equity in your unit and you have a say in how the cooperative is run by electing the Board of Directors and attending membership meetings.
2. Can I purchase a membership and let my family or friends live there?
You may have others live with you if you make the request through the office and follow proper procedure. However, Highleah requires that the member(s) occupy the unit 100% of the time. If you purchase a membership, you must live in the townhouse.
3. Why aren’t anonymous complaints processed?
Our cooperative is run on democratic principles and there is a grievance procedure in place. To properly investigate a complaint, the Board must have written evidence to act on since complaints can end up in court. This process assists the Board in providing equal treatment for all involved.
4. If I see something suspicious should I call the police or security?
If in doubt call both, but always security. Security does random patrols and responds to calls from 7:30 pm to 4:30 am each night. It is very helpful to the cooperative if you call security and have them file a report. This goes to the board and management and helps them keep track of any potential problem areas. Call the police for any emergencies or illegal activity.
5. Why does the Cooperative care how much my improvements cost and require me to submit receipts?
One of the Board’s responsibilities is to support the marketability of the property. By verifying improvement costs, the true values are monitored and kept at affordable levels.
6. Does trash pickup really cost the co-op $4875 or more a month?
Yes, there are often additional costs if prohibited items or bulky items are found in the dumpsters. Please help us keep this cost down by recycling and properly disposing of large items. Report license plate numbers and descriptions of non-members using our dumpsters to the office along with a time and date.
7. What are the rules regarding common use areas such as the playground?
Click here to review what the Rules & Regulations say.
8. Why do we have speed bumps?
Speed bumps significantly slow traffic in our co-op for the safety of pedestrians & children.
9. Is our water free?
No. The co-op pays for its water use as do its members in their carrying charge.
10. When must Holiday lights be taken down?
December holiday lights must be taken down by February 1st; all other holiday lights must be removed within 5 days after the holiday.
11. How are after hours maintenance calls processed?
To reach the office after hours, please call (913) 894-3441. You need to provide your name, address and phone number. The maintenance person on call will assess the issue and respond accordingly.
12. What are the lockout charges?
$20 during office hours and $40 after office hours and weekends. Please review the Rules and Regulations for further information.
These questions and answers are taken from questions asked at Board meetings, of office and maintenance staff, and from other sources. If you have a question that you don’t see answered here please let us know so we can add it.